Frequently Asked Questions
Everything you need to know about shopping at DiagMart.
How long does shipping take and what are the costs?
We offer standard shipping which typically takes 3-5 business days, and express shipping which takes 1-2 business days. Shipping is free on all orders over $75; otherwise, a flat rate is applied at checkout.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of purchase. Items must be in their original condition, unworn, unwashed, and with all tags attached. Please use our online portal to initiate a return label.
How do I find the right size for me?
Each product page features a detailed size guide with measurements in both inches and centimeters. We also provide 'true to size' recommendations based on customer feedback to help you find the perfect fit.
What payment methods do you accept?
DiagMart accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and 'Buy Now, Pay Later' options through Klarna and Afterpay.
Can I track my order once it has been placed?
Yes, once your order is dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your shipment's progress in real-time.
Where are your clothes manufactured?
We partner with ethically certified factories globally that prioritize fair labor practices and sustainable materials. Detailed information about the origin of each garment can be found in the 'Sustainability' tab on the product page.